Evaluating PR and Corporate Communication - an interdisciplinary approach
Name of the Author: Cristina Şerbănică
Function and Title: Asist. univ. drd.
Institutional Affiliation: University Constantin Brâncoveanu, Pitesti
Contact:
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Publicat in Colocviul 2007, Sectiunea a IV-a, Relatii publice, reputatie corporativa, responsabilitate sociala corporativa
First of all, I think that a very clear distinction should be done between evaluation and measurement: even if both of them try to demonstrate the effectiveness of PR and corporate communication, the last one is more objective and should be translated in a quantifiable or numerical manner. And the question that appears is: How many PR specialists could define and make use of concepts like Analysis of Variance, Correlation, Regression, Standard Deviation etc. that are included in the “Dictionary of PR Measurement and Evaluation”? Second, I think that PR specialists don’t think (nor act) like business managers yet. Without a clear understanding of the way the companies are measuring business success (gross profit margin, revenue, market share, key performance indicators etc.), any attempt to demonstrate the accountability would be impossible. Last, but not least, I think that the world of academics (in Romania) should focuses more on this topic; any individual effort to penetrate the web of measurement methodologies will have, probably, no effect, without the support of some specialists in management, sociology and statistics.
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